Terms & Conditions

This website is operated by BTQ — BOUTIQUE DE EVENTOS, Lda., NIPC 517199041, registered office at Rua Faisões 131 B R/C C, 2750-005 Cascais, Lisboa. These Terms govern the use of this website, the client portal (btq.pt/portal), and the preliminary booking process. Once a client formally engages our services, a Service Agreement shall be signed, which shall prevail over these Terms in all financial and operational matters.

BTQ provides corporate and private event production services, including conferences, seminars, corporate retreats, product launches, gala dinners, awards ceremonies, milestone celebrations, and private parties. The Agency acts as an intermediary with third-party vendors. The Customer acknowledges that the Agency may outsource services to third parties. Each supplier operates under their own Terms & Conditions and VAT treatment; the Agency is not liable for the independent actions or defaults of such vendors.

BTQ provides registered clients with access to a secure online portal (btq.pt/portal) for event planning collaboration. Through the portal, Clients may: view project timelines and milestones; share and receive documents; communicate with their assigned event manager; review proposals and vendor options; and track event preparation progress. Access to the portal is granted upon signing a Service Agreement and is strictly personal and non-transferable. The Client is responsible for maintaining the confidentiality of their login credentials. BTQ reserves the right to suspend portal access in the event of unauthorized use or breach of these Terms. Portal data is processed in accordance with our Privacy Policy (btq.pt/privacy-policy).

A booking is secured only after consultation, acceptance of a proposal, and payment of the initial deposit ("Sinal"). Pursuant to Articles 441–442 of the Portuguese Civil Code, this Sinal confirms the binding intent of the parties. If the Client cancels, the Sinal is forfeited in full to the Agency. The portion of the payment designated for administrative/planning work already performed is strictly non-refundable.

All price ranges shown on the website are indicative, non-binding, and exclusive of VAT (IVA). The final fee is specified in the Service Agreement. VAT at the statutory rate of 23% (or the rate applicable at the time of invoicing) will be added to all fees. The moment of payment is defined as the date funds land in the Agency's account.

Cancellation and refund tiers are strictly governed by the signed Service Agreement. Neither party is liable for non-performance due to Force Majeure (as defined in Art. 5 of our Agreement, including natural disasters, strikes, or hostilities). In such cases, the period for performance shall be extended. If performance is impossible, the Agency reserves the right to offer rescheduling credits; prior work remains due and non-refundable.

The Client is obliged to: (a) Provide timely and accurate information and documents necessary for the services; (b) Comply with the rules of the venue and third-party suppliers; (c) Ensure all participants are informed of relevant venue regulations and safety requirements. Failure to comply allows the Agency to suspend services as per the Service Agreement.

The Agency's liability is limited to the total fee paid. The Agency is not responsible for indirect losses or the defaults of third-party vendors. It is strongly recommended that Clients obtain comprehensive event/travel insurance.

BTQ complies with GDPR (Reg. EU 2016/679). Personal data is used exclusively for contractual and legal purposes. For full details, see our Privacy Policy at btq.pt/privacy-policy. Clients may exercise rights of access or deletion via info@btq.pt.

As per Art. 4.5 of our Agreement, the Parties encourage the promotion of the event's results on social networks. The Agency reserves the right to use media generated during the event for portfolio purposes unless a written Non-Disclosure Agreement (NDA) is requested by the Client prior to the event.

The Electronic Complaint Book is available at www.livroreclamacoes.pt. For disputes, contact the Alternative Dispute Resolution entity: CNIACC (www.cniacc.pt).

These Terms are governed by Portuguese Law. Any dispute falls under the jurisdiction of the Court of Lisbon. The Portuguese version prevails in case of interpretation differences.